Administration & Office Management

Professional Secretarial & Administration Skills

In-House Programmes

What's so different about this programme?

Public Programme Dates & Schedule

Doha: 27-28 Mar'19, 3-4 Jul'19, 27-28 Nov'19
Duration:2 Days
Fees: QAR 4250

Who Should Attend:

  • Personal Assistants
  • Executive Secretaries
  • Administration Staff

Course Content

What does it mean to be an Office Administration?    
  • Knowing myself
  • Understanding people
  • Data, Information, Knowledge
  • Values, Attitude and Beliefs
  • The purpose and methods for communicating
  • Kinds of Communication – Verbal and Non-verbal
  • Listening skills
  • Effective communication skills
  • Business communication
  • Professional speech / choice of words
Professional Documents 
  • Intelligent Emails
  • Reports
  • Minutes of meetings
  • Meeting Management – dates management
  • Taking Minutes of Meeting
Resolving conflict and dealing with difficult people 
  • E.A.T Technique in Complaint Handling
  • A.L.M Technique in Conflict Management
  • Negotiation Skills
Being Organized 
  • Simple systems and routines
  • Plan your work
  • Routines/procedures, checklists
  • Be professional/confident
  • Time Management
  • Prioritization
  • Behavioral Management – Assertiveness
Managing a Diary 
  • Understanding a diary
  • Manual Filing systems
Understanding Filing
  • Why do we file documents
  • What do we file
  • How do we organize files
  • Labeling each file
  • The filing index
  • Filing Rules
Electronic Filing systems 
  • Electronic Filing
  • outlook
  • My documents
  • Scanning documents
  • Searching for documents
  • Alphabetical filing
 Data Management Systems   
  • Archiving
  • Security
  • Filing systems
  • Indexing
 Public Relations and Personnel Issues • Supervising Office Employees • Quality and Quantity Control • Stress Management Project Management for Administration Assistance
  • Administrative systems for organizations
  • Develop efficient administrative systems
 Providing administrative support for projects 
  • Define what constitutes a project
  • Your role in a project and how you can maximise the admin support you provide
  • Systems and documents used to manage a project
  • Your central communication role – keeping the project manager and project participants informed about deadlines
  • Systems and procedures for keeping information confidential
  • Keeping documents secure
  • Security breaches
Being Professional 
  • Professional dress
  • Speaking professionally
  • Professional behaviour
  • Business Ethics
Managing the Office
  • Managing your boss
  • Routines for the beginning of the day
  • Routines for the end of the day

Our Clients



Company Brochure
Company Brochure
Public Calendar
Public Calendar
Nationals Development
Nationals Development English


Arabic Profile
Arabic Profile
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