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Administration & Office Management
Mastering the Art of Office Administration – ILM Endorsed
Polished Administration for Productivity & Career Growth
What's so different about this programme?
- This is an ILM endorsed programme.
- From managing office paperwork to responding to emails, this programme has it all covered.
- Our unique and practical programme will arm any office administrator with unrivaled efficiency in managing the administrative desk.
- With a special emphasis on communication skills and empowering oneself, participants will walk out feeling more in control and stress-free.
Public Programme Dates & Schedule
Doha: 9-11 Dec'18, 5-7 Feb'19, 30 Apr-2 May'19, 1-3 Oct'19
| Duration: | 3 Days |
| Locations:Doha | |
| Fees: QAR 6850 | |
Who Should Attend:
- Administrators
- Office Managers
- Secretaries & Personal Assistants
- Administrative Personnel
Course Objectives
- Learn how to self-manage to become more effective and efficient
- Practise assertive verbal and non-verbal communication for best results
- Explore ways to negotiate effectively using listening and questioning skills
- Understand the importance of professional presence on the job
- Identify ways to manage the performance of administrative staff and to manage your boss
- Master techniques to plan and manage workload effectively and achieve objectives
- Understand and apply time management and prioritisation techniques effectively
- Familiarity with different methods of filing, their advantages and disadvantages
- Learn how to recognise and manage conflict to achieve greater productivity
- Develop problem-solving skills to increase your effectiveness and value in your team.
What will you gain?
By the end of this course you will be able to:- Gain practical skills and knowledge to improve the overall administration within your office, or organisation
- Understand what makes a good administrator
- Plan and prioritise time and activities
- Deal successfully with colleagues and customers.
Course Content
- Getting Organised (I)
- Dealing with Email
- Managing Electronic Files
- Keeping Track of the Paper Trail
- Making the Most of Voice Mail
- Getting Organised (II)
- Keeping Your Workspace Organised
- Using a To-Do Book
- The Extra Mile: Adding Project Management Techniques to Your Toolbox
- Managing Time
- Getting It All Done On Time
- Special Tasks
- Verbal Communication Skills
- Non-Verbal Communication Skills
- Empowering Yourself
- Being Assertive
- Resolving Conflict
- Building Consensus
- Making Decisions
- The Team of Two
- Working with Your Manager
- Influencing Skills
- What to Do in Sticky Situations
- Taking Care of Yourself
- Ergonomics
- Stress Management
- Dealing with a Heavy Workload.
Other Programmes you may be interested in:
- ABC Success: Skills Development for Nationals - ILM Endorsed
- Achieving Business Success - ILM Endorsed
- Advanced Business Writing
- Career Planning and Talent Management
- Coaching and Mentoring Skills for Managers - ILM Endorsed
- Competency-Based Interviewing Skills - ILM Endorsed
- Core Skills of Emotional Intelligence - ILM Endorsed
- Creative Thinking, Problem Solving and Decision Making - ILM Endorsed
- Customer Service Excellence - ILM Endorsed
- Effective Business Writing
- Effective Report Writing
- Excellence in Presentations & Public Speaking - ILM Endorsed
- Finance for Non-Finance Professionals - ILM Endorsed
- Fundamentals of Project Management - ILM Endorsed
- High Impact Team Building - ILM Endorsed
- Leading High Performance Teams
- Mastering the Art of Effective Communication - ILM Endorsed
- Mastering the Art of Office Administration - ILM Endorsed
- Powerful Negotiations - ILM Endorsed
- Powerful Salesman - ILM Endorsed
- Strategic HRM & Talent Management - ILM Endorsed
- Strategic Thinking and Planning - ILM Endorsed
- Strategies for Successful Change Management - ILM Endorsed
- The New Star Management Supervisor - ILM Endorsed
- The Strategic People Manager - ILM Endorsed
- Train the Trainer - ILM Endorsed
EMAIL
+974 4031 6737