Who Should Attend:

• Mid-level Managers
• Team Leaders & Team Members
• Executive Assistants & Coordinator

Course Objectives

• Learn how to use EQ  to create the perfect relationship with your manager
• Identify your personal strengths, weaknesses and blind spots, and those of your boss
• Learn to understand your manager's goals and objectives, pressures and issues
• Understand how to adapt your approach to your manager's preferred work style
• Explore ways to manage the emotions of your manager and yourself
• Identify ways to express yourself assertively using effective listening skills
• Master tips and tricks to manage a difficult or challenging boss to your benefit
• An overview of Emotional Intelligence (EQ) in relation to your workplace relationships.

What will you gain?

By the end of this course you will be able to:

• Understand the benefit for both managers and employees of managing up
• Explore the behaviours that managers do and don't want in their employees
• Gain in-depth insight into different personality types and how to adapt to their style
• Use behavioural and communication styles to effectively navigate the manager-employee relationship
• Learn how to effectively provide unsolicited feedback to your manager and to ask for helpful feedback.

Course Content

• Understanding Your Boss
• Being part of the solution, not the problem
• Developing skills
• How your boss adds to work stress
• Create the perfect relationship with your boss

• Coping with emotions
• Being assertive
• Listening and being listened to
• Feedback techniques

Testimonials

• “This programme has made me realise that skills and practice are required to manage your boss.”
• “The course has helped to understand my manager and myself and how to deal with him.”
• “The personality test for both employee and boss was helpful. The course was enriching. I believe it will enhance both my personal and career life.”