Who Should Attend:

• Quality Assurance Managers
• Quality Control Managers & Teams
• Professionals seeking to start a Quality Management career

Course Objectives

• A comprehensive overview of Quality Management (QM) and Quality Control (QC)
• Familiarity with core QM terminology
• Learn state-of-the-art concepts in QM and how to apply them
• Understand how to apply QM principles in a variety of production and service fields
• Master statistical techniques in QM without the need for previous expertise
• Acquire sufficient knowledge to develop, control and improve your QM processes.

What will you gain?

• Understand quality management concepts and terminology, and how to manage and make quality management a success in your organisation
• Gain knowledge about quality control and the International Quality Standards (ISO9000 and 14000)
• Use the seven Magnificent Quality tools to streamline processes in the organisation while ensuring high quality standards at every step
• Deploy correct statistical sampling to minimise consumer and producer risks
• Understand the difference between process capability and production reliability and use it to accurately assess longevity and stability of the systems and processes
• Know the various quality control costs, hidden costs and prepare cost reports
• Get acquainted with six sigma levels, tools and applications
• Successfully adopt the Kaizen approach to improve all functions and processes of the organisation, and involve all employees from top-to-bottom
• Integrate quality management into your organisation’s processes and create a roadmap that meets the need of your organisation.

Course Content

• Quality engineering terminology
• Dimensions of quality
• Quality control
• Quality assurance
• Practical steps to quality control
• Quality responsibility
• Quality triangle
• Total quality control
• Quality costs
• Legal aspects of quality

• Evolution of quality systems
• Contents of TQM
• Organisational practices
• Advantages of TQM
• Quality circles and quality councils
• Deming’s 14 points
• International Quality Standards (ISO9000 and 14000)

• Deming Prize
• The Malcolm Baldrige National Quality Award
• The European Quality Award

• Process control
• Inspection and testing
• The seven magnificent quality tools (Control charts, Ishikawa diagramme, Pareto charts, Histograms, Check sheets, Run Charts and Scatter diagrammes)

• R-Chart and X-bar Chart
• S-bar chart

• P-chart and C-chart

• ISO sampling system
• Single sampling plans
• Double sampling Plans
• Operating Characteristics Curve
• Consumer’s risk and producer’s risk
• Average outgoing quality (AOQ)

• Relation to SPC
• Why study PC?
• Capability indices Cp and Cpk
• Improvement of capability

• Relation between reliability and quality
• System reliability

• Quality cost concept

• Hidden costs of quality
• Quality costs reports
• Taguchi concept versus crosby concept

• Why Six Sigma
• DMAIC and DMADV Methods in Six Sigma Organisation
• Six Sigma tools
• Six Sigma applications

• What is Kaizen?
• Kaizen Tools
• The 5S’s
• 5 Why’s
• Kaizen and Management
• Tips for Kaizen Implementation
• Total Productive Maintenance (TPM) Principle)
• Case studies and successful  implementation in Jordan