Who Should Attend:

• Managers & Supervisors
• Team Leaders & Team Members
• Professionals seeking self development

Course Objectives

• Define assertiveness, self-confidence and the four styles of communication
• Understand the meaning of values and beliefs and how they affect self-worth
• Learn how to overcome negative thinking and use positive self-talk
• Define and practice setting SMART goals for assertive behaviour
• Identify how a pleasing appearance and body language create a strong first impression
• Develop rapport-building skills for expressing disagreement and consensus-building
• Obtain strategies for gaining positive outcomes in difficult interpersonal situations.

What will you gain?

By the end of this course you will be able to:

• Distinguish between assertive, aggressive, passive, and passive aggressive behaviours
• Appreciate the value in oneself and others as a first step toward practicing assertiveness - conduct a self-worth inventory
• Use essential strong communication skills for assertive interaction with others
• Develop confidence by improving personal thoughts and perceptions about how you look and feel on both the inside and outside
• Practice using various tones of voice and inflections that project assertiveness
• Use simple Neuro-Linguistic Programming (NLP) models and techniques to help understand and improve communication and to enhance influencing behaviour.

Course Content

• What Does Self-Confidence Mean To You?
  • What is Assertiveness?
  • What is Self-Confidence?
  • The Four Styles
• Obstacles to Our Goals
• The Role of Emotional Intelligence in Assertiveness and Self Confidence Management
  • What is Emotional Intelligence?
  • The Pillars of Emotional Intelligence
• Values and beliefs
• The Four Social Fears
• Communication Skills that make a real difference
• The Importance of Goal Setting
• Feeling the Part
• Looking the Part
• Sounding the Part
• Powerful Presentations of self and others
• Coping Techniques
• Dealing with Difficult Behaviour.

Testimonials

• “This course was inspiring! Very interactive. It will really help in my daily life with healthy management of conflict and better communication.”
• “Excellent facilitator! She knew exactly what she was explaining and gave good examples of daily life, that’s what I enjoyed most about the program. I've learnt to be more assertive in my job, to make the balance between aggressive attitude and passive, communicate well with others because they have different personalities.”
• “The program was very good, and I recommend it for everyone in the workplace. I thoroughly enjoyed all the interactions during the course. It has opened new windows for me to look from.”
• “Simply put it was excellent! Full of real-life examples and very fresh information. It has changed a lot of my concepts and introduced new approaches for work and life.”