Who Should Attend:

• Senior Managers & Middle Managers

Course Objectives

• Understand the difference between Coaching and Mentoring
• An overview of the impact a coaching culture has on achieving business results
• Learn how to structure a complete coaching relationship with your employees
• Identify how to link coaching to performance management and staff development plans
• Understand how to facilitate, guide and close discussions while managing conflict
• Learn how to empower staff to succeed with less demands on your effort and time
• Familiarity with giving and receiving collaborative and constructive feedback
• Explore how to build on and credit other people's ideas to improve performance
• Familiarity with GROW model emphasising the achievement of team goals
• Learn how to help others find solutions by setting their own achievable objectives.

What will you gain?

By the end of this course you will be able to:

• Identify key success factors for effective management using coaching techniques
• Develop a clear set of guidelines and principles for a successful coach/mentor relationship
• Use effective coaching tools to help you provide effective support for the coachee/mentee
• Setting Goals for coaches/mentees and mapping out progress and development
• Know how to give constructive and effective feedback for coaches/mentees development
• Lead, coach and manage each team member to improve overall performance
• Use improved understanding of behaviour to inspire motivation and commitment from your team and peers
• Motivate your staff and eliminate procrastination to enhance their desire to perform and achieve
• Save time and boost confidence by encouraging employees to take more control and responsibility
• Increase productivity by replacing your team’s “have to” attitude with a “want to” attitude
• Understand how to assess the development needs of your employees
• Tailor your coaching or mentoring style to suit each employee’s need and personality.

Course Content

• Background to Coaching and Mentoring in Business
  • The Rise of Coaching and Mentoring in Business
  • Defining Coaching and Mentoring, and understanding the difference
  • Theory X, and Theory Y for Coaching and Mentoring
  • How Coaching and Mentoring can help trigger and improve performance
• Fundamentals of Coaching and Mentoring for Higher Employee Performance
  • Coaching and Mentoring: Essential Skills of a Transformational Leader
  • Roles and Responsibilities in the Coaching or Mentoring Relationship
  • Mind Frames of a Mentor/Coach
  • Impact of employee expectation
  • Overcoming Roadblocks to success
  • Learning Styles and the tailored approach
• The Key Coaching and Mentoring Models Techniques
  • The OSKAR  Mentoring Model
  • Coaching for performance “The GROW” model
  • Creating the Vision and discovering Values
  • The Power of Questions
  • Setting SMART Goals
  • The Three Steps of Performance Management
• Balance in the Corporate Coaching and Mentoring Process
  • Motivation as driving force to achievement
  • Code of Ethics and Confidentiality
  • The Importance of trust in the workplace
  • Providing and receiving constructive feedback
• Practise, Practise, Practise (The Coaching Board Game).

Testimonials

• “This course will help in my personal & professional life by using the techniques I learned. I would recommend this programme to all Coaches and Managers.”
• “The course has met all my expectations. I cannot recommend anything more satisfying. This programme will help me to control my emotions, to look at things positively, and to understand people and avoid stereotyping.”
• “Excellent delivery – well researched & provided in a simple but extremely effective way. Good job!”