Who Should Attend:

• For all working professionals

Course Objectives

• Define etiquette and understand how it is valuable to companies and other organisations
• Explain the four basic behavioural styles and how to adapt to each
• Demonstrate effective self introductions, introductions of others and small talk
• Identify the 'Three Cs' of a good impression
• Define appropriate and inappropriate office behaviour
• Be familiar with the four levels of conversation and use them appropriately
• Understand place settings, napkin etiquette and basic table manners
• Describe appropriate office dress
• Identify and rephrase blunt wording for more professional communication.

What will you gain?

• Gain clarity about what is professional and unprofessional conduct in business
• Raise the first impression of clients and business associates
• Develop you confidence and feeling of ease in social and business entertainment situations
• Increase the quality of networking
• Improve the effectiveness of client entertainment.

Course Content

• Etiquette lessons from history
• The basis of etiquette today
• Etiquette defined
• The importance of etiquette

• Dressing to make a good impression
• Introducing yourself and others
• Minimising nervousness
• Using business cards effectively
• Remembering names
• Shaking hands
• Interviewing basics

• Conflict resolution
•  Personal workspace
•  Business travel

• Communication etiquette
• Understanding different behavioural [communication] styles
• Face-to-face etiquette
• Telephone etiquette
• Writing etiquette
• Email etiquette
• Web page etiquette
• Public speaking etiquette

• Telephone etiquette
• Email etiquette
• Webpage etiquette
• Etiquette for other digital options

• Basic dining behaviour
• Basic table settings
• Basic table manners
• Host etiquette
• Guest etiquette

• Invitations
• Formal dining
• Business banquets
• Casual dining

• Before the meeting
• During and after the meeting
• Being a productive participant
• Distance meetings
• Parliamentary procedure

• Preparing for your trip
• Greeting people
• Establishing relationships
• Eating and gift giving
• Considering gender issues.