Who Should Attend:

• Managers & Supervisors
• Team Leaders & Team Members
• Admin Employees
• Professionals who work on business documents

What will you gain?

• Analyze your audience and tailor the content to their specific needs.
• Gather data efficiently and select the relevant information for your readers.
• Use best practice in structuring your document.
• Choose words that support your message and don’t distract your reader.
• Assess the best places to use graphics, and choose the right image to support your content.
• Edit your draft for maximum impact.

Course Content

1. Basics of communication
   • The communication study
   • Written words and special considerations

2. Attributes of Technical Communication
   • Technical Subject
   • Purpose and Objective
   • Conveys information/facts/data
   • Impersonal, Conscience, and directed
   • Style and format
   • References
   • Readability

3. Define the Audience / Recipients
   • Determining your audience
   • Familiarity
   • Education level
   • Cultural background
   • Receptiveness
   • Document purpose
   • Audience Types and Level of Expertise
     • Writing for Experts
     • Writing for Technicians
     • Writing for Managers
     • Writing for a Mixed Audience

1. Establish Your Purpose and the Delivery Medium
   • Introducing possible purposes
   • Determining your purpose
   • Choosing the medium
     • Different layout options
     • Printed documents
     • Electronic Documents

2. Organize the Structure
   • Planning your writing
   • Develop a timeline
   • Create a statement of purpose
   • Decide on an organizational style
   • Compose an outline
   • Draft the document
     • The Business language basics
     • Short and precise
     • Punctuation
     • Passive and active voices
     • Spelling
     • Other grammatical considerations

1. Revision of Business Writing Basic
   • Main Characteristics of Business Writing
   • The title
   • The Readers
   • The target
   • The method

2. Illustrations, Visual Aids and statistical presentation
   • Why do we use Illustrations
   • Illustration types
   • Guidelines for choosing and using Illustrations
   • A view of using of Statistics in technical documents
   • Numbers representation in business writing
   • Basics of using photos in writing communication

3. Attitudes in writing:
   • Assertive versus Aggressive and Passive
   • Constructive Disagreement
   • Positive and negative words

4. Document Options
   • Spectrum of documents in business
   • Document life expectancy

5. Writing E-mails
   • Special considerations for emails
   • The power of Subject field
   • The recipients
   • Attachments
   • Organizational tools for your inbox

1. Revision of Business Writing Basic
   • Main Characteristics of Business Writing
   • The title
   • The Readers
   • The target
   • The method
   • The language
   • The attitudes
   • Illustrations

2. Special documents considerations and examples
   • RFIs
   • RFPs
   • Proposals
   • Evaluation of Proposals
   • Performance appraisal
   • Situational analysis
   • Annual report
   • Advertisement / Announcement
   • Complaints / escalations
   • Abstract
   • Executive summary

3. Meeting Management and documentation
   • The matrix of meeting management
   • Minutes of meeting
   • The follow-up

4. Document preparation check list
   • What is a checklist
   • Check list for Business writing
   • Creating a specific style for your organization

5. Document evaluation / development exercises
   • Mini project for a business document development