Who Should Attend:

• Middle Managers & Team Leaders
• Newly Appointed Managers
• Future Managers

Course Objectives

• Difference between operational management and strategic management
• Understand your role and the contribution you can make in decision-making
• Explore the benefits of using Emotional Intelligence (EQ) in the workplace
• Learn how to foster working relationships and manage upwards as well as downwards
• Obtain techniques to overcome common challenges faced by middle management
• Understand how to embrace change and motivate employees to adapt to change
• Develop the skills to focus on individual capabilities and enhance team performance
• Explore Situational Leadership and how to develop your people for best results
• Decode 'the big picture' for operations and front-line employees
• Identify how to keep yourself self and the team motivated at all times
• Successfully lead and manage teams to achieve business results.

What will you gain?

• Leverage the principles of strategic management to successfully manage corporate strategy and shift from being just a leading manager to an inspiring people’s leader
• Recognise your role and responsibilities, and the challenges faced by strategic leadership
• Adapt your personal leadership style and understand it’s effect on people, decision-making and the organisational culture as a whole
• Build credibility as a respected and trusted manager, and manage both upward and downward work relationships
• Build cohesive, committed teams that focus on the achievement of objectives
• Communicate a common purpose at all levels of the organisation and gain commitment from all parties
• Apply better conflict management and resolution strategies by identifying any brewing signs of conflict and getting to the heart of the problem
• Assess and use the best change management tools to minimise resistance and maximise acceptance
• Develop the capability and confidence to lead complex change in organisations while motivating team members during the entire process
• Improve productivity and bottom line by setting realistic goals, evaluating performance and raising standards
• Coach people and provide feedback to help them realise their true potential and unleash any hidden talents.

Course Content

• Operational Management vs Strategic Management – The Real Difference
• Strategic Challenges faced by Executive Leaders
• Role of a Strategic Leader-cum-Manager
• Aligning Corporate Strategy with People and Organisational Objectives

• Defining Success
• Types of Teams
• The First Stage of Team Development – Forming
• The Second Stage of Team Development – Storming
• The Third Stage of Team Development – Norming
• Commitment and Common Purpose
• Sources of Common Purpose
• Communication
• Decision Making and Conflict Resolution
• Facilitation and Recognition

• An Introduction to Conflict Resolution
• Conflict Resolution Styles with the Thomas-Kilmann Instrument
• Creating an Effective Atmosphere
• Creating a Mutual Understanding
• Focusing on Individual and Shared Needs
• Getting to the Root Cause
• Generating Options
• Building a Solution
• The Short Version of the Process
• Additional Tools
• Leading Relationships - Making Small Talk and Moving Beyond
• Moving the Conversation Along
• Remembering Names
• Sharing Your Opinion
• Negotiation Basics

• What is Change?
• The Change Cycle
• The Pace of Change
• The Pyramid Response to Change
• A Four Room Apartment
• Leading Change with Emotional Intelligence
• Adapting to Change
• Building Flexibility
• Strategies for dealing with Change
• Preparing for Change
• Identifying The WIFM (What’s in it for me) & WAMI
• Understanding Change on an Individual Level with the ADKAR Model
• Managing Change
• Gaining Support
• Making it all Worthwhile

• The Shared Management Model
• Setting Goals
• Phase I (Preparation)
• Phase II (Activation)
• Phase III (Ongoing Evaluation)
• Phase III (Formal Evaluation)

• Defining Coaching and Mentoring
• How Mentoring Differs from Coaching
• Setting Goals
• Understanding the Realities
• Developing Options
• The Importance of Trust
• Providing Feedback
• Overcoming Roadblocks
• Reaching the End
• Wrapping it All Up.