Leadership & Management

The Strategic People Manager – ILM Endorsed

Achieve Your Strategic Objectives Through People

Public Programme

Who Should Attend:

  • Middle Managers & Team Leaders
  • Newly Appointed Managers
  • Future Managers

Course Objectives

  • Difference between operational management and strategic management
  • Understand your role and the contribution you can make in decision-making
  • Explore the benefits of using Emotional Intelligence (EQ) in the workplace
  • Learn how to foster working relationships and manage upwards as well as downwards
  • Obtain techniques to overcome common challenges faced by middle management
  • Understand how to embrace change and motivate employees to adapt to change
  • Develop the skills to focus on individual capabilities and enhance team performance
  • Explore Situational Leadership and how to develop your people for best results
  • Decode 'the big picture' for operations and front-line employees
  • Identify how to keep yourself self and the team motivated at all times
  • Successfully lead and manage teams to achieve business results.

What will you gain?

By the end of this course you will be able to: 
  • Leverage the principles of strategic management to successfully manage corporate strategy and shift from being just a leading manager to an inspiring people’s leader
  • Recognise your role and responsibilities, and the challenges faced by strategic leadership
  • Adapt your personal leadership style and understand it’s effect on people, decision-making and the organisational culture as a whole
  • Build credibility as a respected and trusted manager, and manage both upward and downward work relationships
  • Build cohesive, committed teams that focus on the achievement of objectives
  • Communicate a common purpose at all levels of the organisation and gain commitment from all parties
  • Apply better conflict management and resolution strategies by identifying any brewing signs of conflict and getting to the heart of the problem
  • Assess and use the best change management tools to minimise resistance and maximise acceptance
  • Develop the capability and confidence to lead complex change in organisations while motivating team members during the entire process
  • Improve productivity and bottom line by setting realistic goals, evaluating performance and raising standards
  • Coach people and provide feedback to help them realise their true potential and unleash any hidden talents.

Course Content

Module One - Overview of Strategic Planning and Management
  • Operational Management vs Strategic Management – The Real Difference
  • Strategic Challenges faced by Executive Leaders
  • Role of a Strategic Leader-cum-Manager
  • Aligning Corporate Strategy with People and Organisational Objectives
 Module Two - Building High Impact Teams
  • Defining Success
  • Types of Teams
  • The First Stage of Team Development – Forming
  • The Second Stage of Team Development – Storming
  • The Third Stage of Team Development – Norming
  • Commitment and Common Purpose
  • Sources of Common Purpose
  • Communication
  • Decision Making and Conflict Resolution
  • Facilitation and Recognition
Module Three - Resolving Conflicts and Building Winning Partnerships
  • An Introduction to Conflict Resolution
  • Conflict Resolution Styles with the Thomas-Kilmann Instrument
  • Creating an Effective Atmosphere
  • Creating a Mutual Understanding
  • Focusing on Individual and Shared Needs
  • Getting to the Root Cause
  • Generating Options
  • Building a Solution
  • The Short Version of the Process
  • Additional Tools
  • Leading Relationships - Making Small Talk and Moving Beyond
  • Moving the Conversation Along
  • Remembering Names
  • Sharing Your Opinion
  • Negotiation Basics
Module Four - Success with Change
  • What is Change?
  • The Change Cycle
  • The Pace of Change
  • The Pyramid Response to Change
  • A Four Room Apartment
  • Leading Change with Emotional Intelligence
  • Adapting to Change
  • Building Flexibility
  • Strategies for dealing with Change
  • Preparing for Change
  • Identifying The WIFM (What’s in it for me) & WAMI
  • Understanding Change on an Individual Level with the ADKAR Model
  • Managing Change
  • Gaining Support
  • Making it all Worthwhile
Module Five – Managing Performance
  • The Shared Management Model
  • Setting Goals
  • Phase I (Preparation)
  • Phase II (Activation)
  • Phase III (Ongoing Evaluation)
  • Phase III (Formal Evaluation)
Module Six - Leading through Coaching
  • Defining Coaching and Mentoring
  • How Mentoring Differs from Coaching
  • Setting Goals
  • Understanding the Realities
  • Developing Options
  • The Importance of Trust
  • Providing Feedback
  • Overcoming Roadblocks
  • Reaching the End
  • Wrapping it All Up.

Our Clients



Company Brochure
Company Brochure
Public Calendar
Public Calendar
Nationals Development
Nationals Development English


Arabic Profile
Arabic Profile
ﺑﺮﺍﻣﺞ ﺗﻄﻮﻳﺮ ﺍﻟﻜﻮﺍﺩﺭﺍﻟﻮﻃﻨﻴﺔ
ﺑﺮﺍﻣﺞ ﺗﻄﻮﻳﺮ ﺍﻟﻜﻮﺍﺩﺭ ﺍﻟﻮﻃﻨﻴﺔ