Leadership & Management

The New Star Management Supervisor – ILM Endorsed

Effective Supervision through Proactive People Management

Public Programme

Who Should Attend:

  • New Supervisors
  • Future Managers

Course Objectives

  • An overview of the role of a supervisor as a leader
  • Learn the fundamentals of planning and organising
  • Obtain tools to manage your time, including delegation to get more work done
  • Master team building techniques to maintain great motivation in your team
  • Understand the importance and use of performance management and improvement
  • Master techniques to resolve conflict and manage change
  • Understand how great communication and relationship management gets results
  • Develop coaching and counselling skills to bring out the best in your team.

What will you gain?

By the end of this course you will be able to:
  • Gain confidence and assurance that you can handle your supervisory position; develop your communication skills in listening, asking questions and giving feedback to employees; develop a technique for making sure you give employees instructions that are clear and understood. Also, identify some techniques to deal with employee challenges such as squabbles, complaints, and laziness
  • Understand that management is nothing more than motivating other people
  • Apply goal setting in every single area of your life, including financial, physical, personal development, relationships or spiritual growth
  • Enable employees to have a say in what tasks they perform and how they perform them - Job satisfaction and performance will increase exponentially.

Course Content

  • Introduction and course overview
  • Identify personal learning objectives
  • Adjusting to your new role
    • Key strategies for new supervisors
    • Easing the transition from employee to supervisor
    • Solving common problems
  • A supervisor’s responsibilities
    • Responsibilities to yourself
    • Responsibilities to your employer
    • Responsibilities to your employees
  • Making plans
    • Using the urgent-important matrix to plan and prioritise
    • Planning framework
  • Setting SMART Goals
  • Leadership models including the Direction-Support model
  • Paul Hersey’s The Situational Leadership Model
  • How to deal with problem employees
    • Excessive complaining
    • Laziness
    • Hostility
    • Over-dependence
  • Teamwork by through Synergy: the whole is more than the sum of the parts
  • Trust
    • Why is Trust important in a team environment?
    • How to build trust
  • Team Development
    • Tuckman and Jensen’s four stages of team development
    • How leaders help teams at each stage
  • Communication
    • Define communication
    • Barriers to communication
    • Active listening
    • Asking questions
    • Three-step Communication Process model to use with agitated employees (excited, frustrated or angry)
  • Three approaches to Motivation
    • The carrot and the whip
    • The plant
  • Orientation
    • Understand your company’s orientation
    • Develop ideas for improvement in your workplace
  • Guidelines for effective Training (as trainer or trainee)
  • Tools for Providing Feedback
  • Delegation
    • Degrees of delegation
    • Common pitfalls
  • Dealing with Conflict
    • Six-step model to resolve conflict
    • Model to resolve problems
    •  Role play practice
  • Discipline
    • Different kinds of discipline
    • What to do if you have to fire an employee
  • Develop your action plan.


  • “Unique program! I have never attended a training like this before. It will help me in my professional life by learning how to deal with employees, and in social life by learning how to deal with people from different levels and backgrounds.”
  • “Excellent course! Everything was clear and simply great especially the instructor, the materials and style of presenting.  It was full of games and activities.  It has already improved my skills both professionally and socially.”
  • “I really liked the material, the topic and the way it was presented. It will help me in understanding others and how to deal with them, and in improving my leadership skills both at my work, and in personal life.”
  • “The program itself is great and innovative. I really enjoyed the interactive spirit of the program and the instructor’s way of engaging everyone. It will affect my work and my daily life as I plan to use and apply what I learnt here.”

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