Who Should Attend:

• Personal Assistants
• Executive Secretaries
• Administration Staff

Course Objectives

• Tools and techniques that will enable an individual to develop professional and interpersonal skills required to be an effective PA
• Improved planning, organising and management techniques for better on-the-job performance
• A comprehensive guide to improved and latest telephone etiquettes and techniques
• Concepts and tools to increase the clarity of your written and verbal communication
• How to deal with difficult and challenging situations and professional ways to tackle the issue
• Professional guide to booking business itineraries and tours
• How to be a perfect liaison between your manager and the organisation and making communication a seamless process for the company.

What will you gain?

• Understand the roles and responsibilities your job requires
• Better organise yourself and your workspace for peak efficiency
• Manage and minimise work related stress effectively
• Prioritise whats important and procrastinate tasks that can wait
• Work collaboratively with your manager
• Communicate assertively to better use your time and boost your self-confidence
• Complete work tasks and activities in much less time
• Incorporate the skills required to be an effective PA in your everyday work
• Master the skills of effective business writing
• Book error-free business itineraries efficiently
• Carry professional attire and portray a better image of your organisation to the business world.

Course Content

• Person Specification and Duties of a PA
• Abilities of an effective PA
• Avoiding hiccups – running it smoothly
• Planning and organising
  • Proficient filing system is a must!
  • In-Tray is crucial
  • How to manage an organized filing system?
• Maintaining positive relationships
  • Various behavioural techniques
  • The ‘Can-do’ attitude – Being Positive
• Managing and understanding your manager
• Conflict resolution in the workplace

• Organising for peak efficiency
• Examples and tools
• Managing priorities and procrastinating when necessary
• Clutter and interruptions
• Itinerary
• Effective business writing models
• Telephone skills and protocol.