Who Should Attend:

• Supply Chain Managers & Executives
• Supply Chain Departments & Professionals
• Procurement Departments & Professionals

Course Objectives

What will you gain?

• Possess the skills to confidently manage their suppliers and work with them to build effective relationships
• Possess the techniques necessary to works with suppliers to help them develop their capabilities and deliver continuous improvement.

Course Content

• Develop performance measures and Service Level Agreements
• Identify when strategic relationship management is and is not appropriate
• Apply tools and techniques to help create strategic relationships
• Effectively measure & manage strategic supplier relationships
• Identify how to drive relationship improvement into the future with chosen suppliers
• Understand the appropriate & inappropriate behaviour types required to effectively manage strategic relationships
• Using strategic relationships as an enabler to supplier development
• Use rights, remedies and controls to manage and deal with non-performance
• Developing contingency plans, manage risk and business continuity
• Establish effective governance structures to manage supplier relationships.