Who Should Attend:

• Professionals interested in taking initiative, balance key priorities, improve inter-personal communication and leverage creative collaboration
• Managers & Supervisors
• Team Leaders & Team Members

Course Objectives

• Taking Initiative
  • —  Develop a career plan
  • —  Build self-confidence
  • —  Develop rational persistence
  • —  Sense check your ideas
• Having a planned way
  • —  Set goals
  • —  Turn goals into actions
  • —  Diagnose development level
  • —  Sell your solution
• Stretching your capabilities
  • —  Communication analysis
  • —  Communication style matrix
  • —  Basic needs for each style
  • —  Four elements of trust
  • —  Time use for each style
  • —  How each style make decision
  • —  What motivation factors to put in mind
  • —  How do each style react to tension
• Resolving the conflict
  • —  Five stages of conflict
  • —  Conflict outcomes
  • —  Strategies for dealing with conflict
  • —  Conflict styles - pros and cons
  • —  Conflict resolution process
• Overcoming your preferences
  • —  Managing your body language
  • —  Speaking persuasively
  • —  Active listening
  • —  Asking questions
  • —  Probing techniques.

What will you gain?

Consider the price an organisation pays when only half the people show initiative, fewer than half feel they can be candid about tough issues, and only a third possess individual work goals, plan their time, or contemplate how to improve their performance. Let’s face it. Individual strengths and personal effort drive effective organisations. Unfortunately, with common distractions, conflicting priorities, unclear objectives, poor communication and lack of trust, it’s easy to burn out and lose focus.

Course Content

• Execute strategy
• Apply effective delegation skills
• Focus on important activities
• Apply effective planning and prioritisation skills
• Balance key priorities
• Eliminate low priorities and time-wasters
• Use planning tools effectively
• Use effective time-management skills

•  Implementing The Golden Rule:
  •  Build high-trust relationships
  • Build effective teams
  • Apply successful negotiation skills
  • Use effective collaboration
  • Build productive business relationships
• Stretching Your Capabilities:
  • Apply effective interpersonal communication
  • Overcome communication pitfalls
  • Apply effective listening skills
  • Understand others
  • Reach mutual understanding
  • Communicate viewpoints effectively
  • Apply productive input and feedback
  • Apply effective persuasion techniques

• Empowering Your Accountability:
  •  Leverage diversity
  • Apply effective problem solving
  • Apply collaborative decision making
  • Value differences
  • Build on divergent strengths
  • Leverage creative collaboration
  • Embrace and leverage innovation
•  Renewing Your Being:
  • Achieve life balance
  • Apply continuous improvement
  • Seek continuous learning.