Who Should Attend:

• Senior Managers & Section Heads
• Middle Managers & Supervisors
• Project Managers & Team Leaders

Course Objectives

• An overview of performance management from individual and organisation perspectives
• Design and introduce an effective performance management scheme
• Master the skills needed to be effective in all four steps of performance management
• Explore how to make performance appraisal work
• Identify how to manage and improve poor performance using positive reinforcement
• Familiarity with advanced performance management tools
• Explore performance management in a multi-cultural environment
• Understand the links between performance management and corporate strategy.

What will you gain?

By the end of this course you will be able to:

• Understand various approaches to managing performance
• Use learned tools and techniques to improve performance and productivity.
• Design a team performance management model, aligned with the organisational strategy
• Set realistic objectives that are challenging, yet achievable
• Select the right approach to measure and review performance
• Use Emotional Intelligence for effective performance management
• Use coaching to improve and inspire your team for optimum performance
• Provide ongoing feedback and job evaluations to address motivation.

Course Content

• The context for performance management
• The principles of effective performance management
• The role of HR in performance management
• The role of Managers, Supervisors and Team Leaders in performance management
• Addressing the performance gap

• Introducing the principles to your team
• The importance of agreeing on objectives
• Quantitative and Qualitative objectives
• Providing feedback
• Positive reinforcement
• Developmental feedback

• Empowerment in practice
• Effective coaching
• Dealing with complaints
• Handling absenteeism and sickness problems
• The keys to improving attendance

• The purpose of Performance Appraisal
• Monthly, Quarterly and Annual Reviews
• The practical issues
• Agreeing on the evaluation

• Emotional Intelligence
• Integrated strategic performance management
• Personal Development Planning.