Leadership & Management

Leading High Performance Teams

ILM
Public Programme

Duration: 2 Days

 

Who Should Attend:

  • New Managers
  • Supervisors
  • Team Leaders

Course Objectives

  • Learn techniques to develop higher levels of cooperation and teamwork
  • Understand and learn how to assign people to different roles
  • Differentiate between groups, teams and HPT
  • Discover the dysfunctions common to teams and how to deal and lead
  • Recognize the critical importance of improving communication and listening skills
  • Master skills to promote effective communication and enhanced productivity
  • Identify how to promote commitment and accountability as a team member
  • Understand how to separate the people from the issues to resolve conflict
  • Obtain tips and tools for building trust and respect
  • Learn to develop flexibility as a key for creative decision-making.

Course Content

  • Understanding Teams and Dynamics
    • What is a Team?
    • Factors for Success
    • Identifying Team Roles
    • Effective Communication
  • Barriers and Opportunities
    • Understanding our Differences
    • Identifying Personal Values
    • Organizational Values and Personal Alignment
    • Personality Types and Team Roles
  • Team Culture
    • What defines our Culture?
    • Hierarchy: Command and Control
    • Flat Structures: Ownership
    • E-Teams
  • It is not just a Team, it is HPT
    • Is HPT the dream team?
    • It is not the label nor the titles
    • Characteristics of the High Performance Team
  • The 5 stages of Team Development
    • Forming
    • Storming
    • Norming
    • Performing
    • Adjourning
  • The 5 Dysfunctions of a Team
  • The roles people play in a HPT
    • The 9 roles from a plant to an implementer
  • Commitment and Common Purpose
    • Finding or building the common vision
    • The Team Charter
    • Humanizing Teams
    • Levels of Commitment
    • Teams and the Hierarchy of Needs
    • Sources of Common Purpose
  • Communication
    • Effective Listening and Questioning Skills
    • It's not What you say, it's How you say it
    • Benefits of Effective Team Communication
    • Separating Person from Behaviour
  • Decision Making and Conflict Resolution
    • Creative Thinking and Problem Solving
    • Encouraging Brainstorming
    • Six Thinking Hats
    • Seeing Another’s Mind
    • Building Consensus
  • The 5 Dysfunctions of a Team
  • The roles people play in a HPT
    • The 9 roles from a plant to an implementer
  • Commitment and Common Purpose
    • Finding or building the common vision
    • The Team Charter
    • Humanizing Teams
    • Levels of Commitment
    • Teams and the Hierarchy of Needs
    • Sources of Common Purpose
  • Communication
    • Effective Listening and Questioning Skills
    • It's not What you say, it's How you say it
    • Benefits of Effective Team Communication
    • Separating Person from Behaviour
  • Decision Making and Conflict Resolution
    • Creative Thinking and Problem Solving
    • Encouraging Brainstorming
    • Six Thinking Hats
    • Seeing Another’s Mind
    • Building Consensus

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