Who Should Attend:

• Managers & Supervisors
• Team Leaders & Team Members
• Professionals seeking personal development

Course Objectives

• Understand Emotional Intelligence and; why it matters more than IQ
• Define EI Competencies to maximise effectiveness
• Identify drivers and triggers affecting performance
• Learn how to leverage emotions and notice emotions in others
• Develop practical techniques to manage behaviour in self and others
• Gain an understanding of the importance of empathy and practice how it affects perception and relationships.

What will you gain?

• Make an accurate assessment of your strengths and opportunities to develop
• Notice and identify different patterns of behaviours leading to success
• Use self-empowering tools to reprogramme beliefs and attitudes and increase potential
• Take advantage of key techniques for emotional management leading to positive impact in the workplace
• Develop strategies for becoming more flexible and adaptable to change.

Course Content

• Emotions as the basis of performance
• The Different types of intelligences
• The Iceberg effect
• EI Models and Theories
• Daniel Goleman’s Benchmark Model
• Impact of Emotional Intelligence on Self-Leadership

• EI Self-assessment and understanding the results
• Self-awareness; the foundation of EI
• Understanding the Emotional Brain
• Discovering your own brain personality type
• Identifying values and drivers for self-motivation
• Highlight your strengths and opportunities
• How to present yourself with confidence

• Social awareness and adaptability
• How to develop your flexibility to handle change
• Optimism and positive attitudes
• Emotional hijacking and emotional contagion
• Understanding empathy and its impact on relationships
• Influence and effective strategies of persuasion
• Aligning personal and organisational values for peak performance.