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Business Communication
Cultural Awareness for Today’s Professional
Reach your Full Potential by Making the Best Use of Diversity in Your Workplace
Duration: 2 Days
Who Should Attend:
- Employees working in teams from different backgrounds
- Teams growing business beyond national borders
- Professionals involved in multi-national projects
Course Objectives
- An overview of definition, terms and history of diversity to build cultural sensitivity
- Identify the dos and don'ts, traditions and values of different cultures
- Explore different working styles and attitudes toward time and deadlines
- Understand the importance of body language in interpersonal communications
- Master active listening and effective questioning to receive diverse messages
- Explore stereotypes and biases, how they develop and the reasons for your perspective
- Obtain strategies to remove barriers and bridge differences to encourage diversity
- Learn how to respond to complaints, take appropriate action and prevent repetition
- An overview of the key issues concerning work in the Middle East.
What will you gain?
By the end of this course you will be able to:- Improve your understanding of cultural diversity in the business environment, and in general.
- Gain an appreciation for the values, norms, beliefs, gestures and body language of different cultures
- Break-free from common cultural stereotypes to establish unbiased business and personal relationships
- Gain a competitive and perceptive edge in new markets and unexplored territories
- Build cross-cultural teams free of cultural insensitivity.
Course Content
- Defining Culture
- How it is formed
- Socialisation and enculturation process
- Cultural identity
- Hofstede's Cultural Dimensions
- Understanding workplace values around the world
- Checking cultural lenses
- Global consciousness
- Intercultural communication
- Managing cross cultural conflict
- Multi cultural teaming.
- ABC Success: Skills Development for Nationals - ILM Endorsed
- Achieving Business Success - ILM Endorsed
- Advanced Business Writing
- Career Planning and Talent Management
- Coaching and Mentoring Skills for Managers - ILM Endorsed
- Competency-Based Interviewing Skills - ILM Endorsed
- Core Skills of Emotional Intelligence - ILM Endorsed
- Creative Thinking, Problem Solving and Decision Making - ILM Endorsed
- Customer Service Excellence - ILM Endorsed
- Effective Business Writing
- Effective Report Writing
- Excellence in Presentations & Public Speaking - ILM Endorsed
- Finance for Non-Finance Professionals - ILM Endorsed
- Fundamentals of Project Management - ILM Endorsed
- High Impact Team Building - ILM Endorsed
- Leading High Performance Teams
- Mastering the Art of Effective Communication - ILM Endorsed
- Mastering the Art of Office Administration - ILM Endorsed
- Powerful Negotiations - ILM Endorsed
- Powerful Salesman - ILM Endorsed
- Strategic HRM & Talent Management - ILM Endorsed
- Strategic Thinking and Planning - ILM Endorsed
- Strategies for Successful Change Management - ILM Endorsed
- The New Star Management Supervisor - ILM Endorsed
- The Strategic People Manager - ILM Endorsed
- Train the Trainer - ILM Endorsed
EMAIL
+974 4031 6737