Who Should Attend:

• Managers & Supervisors
• Team Leaders & Team Members
• Professionals seeking personal development

Course Objectives

• Understand Emotional Intelligence and; why it matters more than IQ
• Define EI Competencies to maximise effectiveness
• Identify drivers and triggers affecting performance
• Learn how to leverage emotions and notice emotions in others
• Develop practical techniques to manage behaviour in self and others
• Gain an understanding of the importance of empathy and practice how it affects perception and relationships.

What will you gain?

By the end of this course you will be able to:

• Make an accurate assessment of your strengths and opportunities to develop
• Notice and identify different patterns of behaviours leading to success
• Use self-empowering tools to reprogramme beliefs and attitudes and increase potential
• Take advantage of key techniques for emotional management leading to positive impact in the workplace
• Develop strategies for becoming more flexible and adaptable to change.

Course Content

• Emotions as the basis of performance
• The Different types of intelligences
• The Iceberg effect
• EI Models and Theories
• Daniel Goleman’s Benchmark Model
• Impact of Emotional Intelligence on Self-Leadership

• EI Self-assessment and understanding the results
• Self-awareness; the foundation of EI
• Understanding the Emotional Brain
• Discovering your own brain personality type
• Identifying values and drivers for self-motivation
• Highlight your strengths and opportunities
• How to present yourself with confidence

• Social awareness and adaptability
• How to develop your flexibility to handle change
• Optimism and positive attitudes
• Emotional hijacking and emotional contagion
• Understanding empathy and its impact on relationships
• Influence and effective strategies of persuasion
• Aligning personal and organisational values for peak performance.