Leadership & Management

Coaching and Mentoring Skills for Managers – ILM Endorsed

Leading People through an Effective Coaching Style

Public Programme

Who Should Attend:

  • Senior Managers & Middle Managers

Course Objectives

  • Understand the difference between Coaching and Mentoring
  • An overview of the impact a coaching culture has on achieving business results
  • Learn how to structure a complete coaching relationship with your employees
  • Identify how to link coaching to performance management and staff development plans
  • Understand how to facilitate, guide and close discussions while managing conflict
  • Learn how to empower staff to succeed with less demands on your effort and time
  • Familiarity with giving and receiving collaborative and constructive feedback
  • Explore how to build on and credit other people's ideas to improve performance
  • Familiarity with GROW model emphasising the achievement of team goals
  • Learn how to help others find solutions by setting their own achievable objectives.

What will you gain?

By the end of this course you will be able to:

  • Identify key success factors for effective management using coaching techniques
  • Develop a clear set of guidelines and principles for a successful coach/mentor relationship
  • Use effective coaching tools to help you provide effective support for the coachee/mentee
  • Setting Goals for coaches/mentees and mapping out progress and development
  • Know how to give constructive and effective feedback for coaches/mentees development
  • Lead, coach and manage each team member to improve overall performance
  • Use improved understanding of behaviour to inspire motivation and commitment from your team and peers
  • Motivate your staff and eliminate procrastination to enhance their desire to perform and achieve
  • Save time and boost confidence by encouraging employees to take more control and responsibility
  • Increase productivity by replacing your team’s “have to” attitude with a “want to” attitude
  • Understand how to assess the development needs of your employees
  • Tailor your coaching or mentoring style to suit each employee’s need and personality.

Course Content

  • Background to Coaching and Mentoring in Business
    • The Rise of Coaching and Mentoring in Business
    • Defining Coaching and Mentoring, and understanding the difference
    • Theory X, and Theory Y for Coaching and Mentoring
    • How Coaching and Mentoring can help trigger and improve performance
  • Fundamentals of Coaching and Mentoring for Higher Employee Performance
    • Coaching and Mentoring: Essential Skills of a Transformational Leader
    • Roles and Responsibilities in the Coaching or Mentoring Relationship
    • Mind Frames of a Mentor/Coach
    • Impact of employee expectation
    • Overcoming Roadblocks to success
    • Learning Styles and the tailored approach
  • The Key Coaching and Mentoring Models Techniques
    • The OSKAR  Mentoring Model
    • Coaching for performance “The GROW” model
    • Creating the Vision and discovering Values
    • The Power of Questions
    • Setting SMART Goals
    • The Three Steps of Performance Management
  • Balance in the Corporate Coaching and Mentoring Process
    • Motivation as driving force to achievement
    • Code of Ethics and Confidentiality
    • The Importance of trust in the workplace
    • Providing and receiving constructive feedback
  • Practise, Practise, Practise (The Coaching Board Game).


  • “This course will help in my personal & professional life by using the techniques I learned. I would recommend this programme to all Coaches and Managers.”
  • “The course has met all my expectations. I cannot recommend anything more satisfying. This programme will help me to control my emotions, to look at things positively, and to understand people and avoid stereotyping.”
  • “Excellent delivery – well researched & provided in a simple but extremely effective way. Good job!”

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