Business Communication

Advanced Communication at Work using MBTI®

Leveraging MBTI® for Perceptive & Engaging Communication


Who Should Attend:

  • Managers & Supervisors
  • HR Team Leaders
  • Team members

Course Objectives

  • Undertake the MBTI tool to help individuals improve their understanding of personality preferences
  • Focus on how to take in and prioritise information
  • Improve the internal and external communication of team members by understanding and appreciating differences
  • Analyse your own communication style and explore its impact on others
  • Identify areas for personal development, especially within the context of your own role
  • Develop strategies to enhance communication effectiveness across teams and the organisation as a whole.

What will you gain?

By the end of this course you will be able to:

  • Develop a deep understanding of one’s personality and preferences and how they affect others
  • Empower employees by helping them focus on their strengths and developing their weaknesses
  • Increase team productivity and performance by enhancing communication styles of team members
  • Reduce conflict and positively influence team members to work together while empowering them.

Course Content

  • What is MBTI®, how it affects us and why is it important?
  • The 4 corners of the character based on MBTI® theory:
    • How we take energy (EI)
    • How we receive information (SN)
    • How we make decisions  (FT)
    • How we organize life (PJ)
  • Understanding results of the assessment (start with understanding YOU)
  • The ideal team, and how to manage or cope with team members
  • Opportunities within differences in MBTI® types
  • Enhancing internal and external communication
  • Enhancing creativity in the team through MBTI® types
  • Problem solving module through MBTI® types
  • Typical work stressors for each types
  • Coping with being different than others (Work – Life).
This ILM Accredited course is eligible for Unit Credits towards ILM Level 3 Leadership & Management Diploma, Certificate and Award qualifications.

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