Business Communication
Advanced Communication at Work using MBTI®
Leveraging MBTI® for Perceptive & Engaging Communication

Duration: 2 Days
Who Should Attend:
- Managers & Supervisors
- HR Team Leaders
- Team members
Course Objectives
- Undertake the MBTI tool to help individuals improve their understanding of personality preferences
- Focus on how to take in and prioritise information
- Improve the internal and external communication of team members by understanding and appreciating differences
- Analyse your own communication style and explore its impact on others
- Identify areas for personal development, especially within the context of your own role
- Develop strategies to enhance communication effectiveness across teams and the organisation as a whole.
What will you gain?
By the end of this course you will be able to:
- Develop a deep understanding of one’s personality and preferences and how they affect others
- Empower employees by helping them focus on their strengths and developing their weaknesses
- Increase team productivity and performance by enhancing communication styles of team members
- Reduce conflict and positively influence team members to work together while empowering them.
Course Content
- What is MBTI®, how it affects us and why is it important?
- The 4 corners of the character based on MBTI® theory:
- How we take energy (EI)
- How we receive information (SN)
- How we make decisions (FT)
- How we organize life (PJ)
- Understanding results of the assessment (start with understanding YOU)
- The ideal team, and how to manage or cope with team members
- Opportunities within differences in MBTI® types
- Enhancing internal and external communication
- Enhancing creativity in the team through MBTI® types
- Problem solving module through MBTI® types
- Typical work stressors for each types
- Coping with being different than others (Work – Life).

- ABC Success: Skills Development for Nationals - ILM Endorsed
- Achieving Business Success - ILM Endorsed
- Advanced Business Writing
- Career Planning and Talent Management
- Coaching and Mentoring Skills for Managers - ILM Endorsed
- Competency-Based Interviewing Skills - ILM Endorsed
- Core Skills of Emotional Intelligence - ILM Endorsed
- Creative Thinking, Problem Solving and Decision Making - ILM Endorsed
- Customer Service Excellence - ILM Endorsed
- Effective Business Writing
- Effective Report Writing
- Excellence in Presentations & Public Speaking - ILM Endorsed
- Finance for Non-Finance Professionals - ILM Endorsed
- Fundamentals of Project Management - ILM Endorsed
- High Impact Team Building - ILM Endorsed
- Leading High Performance Teams
- Mastering the Art of Effective Communication - ILM Endorsed
- Mastering the Art of Office Administration - ILM Endorsed
- Powerful Negotiations - ILM Endorsed
- Powerful Salesman - ILM Endorsed
- Strategic HRM & Talent Management - ILM Endorsed
- Strategic Thinking and Planning - ILM Endorsed
- Strategies for Successful Change Management - ILM Endorsed
- The New Star Management Supervisor - ILM Endorsed
- The Strategic People Manager - ILM Endorsed
- Train the Trainer - ILM Endorsed
This ILM Accredited course is eligible for Unit Credits towards ILM Level 3 Leadership & Management Diploma, Certificate and Award qualifications.
Course Categories
- Best-Seller Courses
- Administration & Office Management
- Business Communication
- Customer Service
- Emotional Intelligence
- Finance & Budgeting
- HR & Training
- Leadership & Management
- Marketing PR & Sales
- Microsoft Office
- Nationals Development
- Professional Self-Development
- Project Management
- Procurement & Contracts
- Quality Management
- Strategy & Planning
- Team Building