Nationals Development

ABC Success: Skills Development for Nationals – ILM Endorsed

Guiding National Fresh Graduates through their First Steps to Professional & Personal Success


Who Should Attend:

  • National fresh graduates & undergraduates
  • Young Nationals beginning their careers

Course Objectives

ABC Success will equip participants with core behavioural and business skills to operate effectively in the business world. Specific objectives will depend on the combination of modules selected. The following summary of objectives is based on the modules HNI recommends to form the foundation of your Nationals development programme (as indicated in the following Course Content section).

HNI will provide a more detailed outline and course plan, based on the modules selected for the ABC Success programme for your organisation.

  • Understand Organisations and Organisational Behavior
  • Learn communication skills, negotiation techniques and tips for making an impact
  • Apply the seven-step conflict resolution process to resolve disputes
  • Master the creative problem solving process and tools to solve any problem
  • Explore ways to become a top-notch team performer, at work and in life
  •  Identify and apply time management strategies to control workload and achieve work-life
  • Learn how to make meetings efficient and
  • Master basic public speaking skills to deliver presentations with power
  • Understand how to express self-worth with assertiveness and self-confidence
  • Avoid embarrassing etiquette mistakes and learn to always look and sound your best
  • Practice networking and get skilled on how to ‘break the ice’
  • Acquire and master essential corporate skills in the areas of business writing, financial principles and management, project management, customer service, office administration and more.


What will you gain?

  • “ABC Success” develops National Fresh Graduates’ understanding of what their new/future employers will expect of them; bridging the gap between education and the workplace
  • Participants will develop essential skills for future leadership, with a prime focus on enhancing emotional intelligence, interpersonal and business communication skills, creative problem-solving, financial skills and office management, along with cultivating ethics and etiquette.
  • Young Nationals will emerge from this programme ready to work with a positive attitude and willingness to move forward on their career development path.

ABC Success may be customised to meet your key learning objectives by selecting the modules that will bring maximum long-term benefits to the participants and to your organisation as a whole.

Course Content

Week One: Behavioural DevelopmentBeing an Effective Team Member (rapport amongst the participants) – 1 Day
  • Defining Success
  • Types of Teams
  • The 4 Stages of Team Development
  • Sources of Commitment and Common Purpose
  • Communication among Team Members
  • Decision Making and Conflict Resolution
Emotional Intelligence (EQ) and Cultural Intelligence (CQ) – 1 Day
  • What is Emotional Intelligence (EQ) and Cultural Intelligence (CQ)?
  • The Pillars of Emotional Intelligence (EQ)
  • Social Management and Responsibility
  • Tools to regulate Your Emotions
  • Gaining Control
  • Business Practices and Workplace Applications
  • Emotional Viruses (EV) in the Workplace
  • Making an Impact
Maximise Your Success within Interpersonal Interactions – 1 Day
  • Identify your Career Passion
  • Identify your Strengths and areas for Development
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Moving the Conversation Along
  • The power of your subconscious mind in Communication
  • Bringing People to Your Side
  • Sharing Your Opinion Constructively
Communicating Your Self Worth – 1 Day
  • What Does Assertiveness and Self-Confidence Mean To You?
  • The Importance of Goal Setting
  • Obstacles to Your Goals
  • Aggression vs. Assertiveness
  • Feeling, Looking and Sounding The Part
  • Dealing with Difficult Behaviour
Resolving Conflicts and Building Winning Partnerships – 1 Day
  • An Introduction to Conflict Resolution
  • Conflict Resolution Styles with the Thomas-Kilmann Instrument
  • Creating an Effective Atmosphere
  • Creating Mutual Understanding
  • Focusing on Individual and Shared Needs
  • Getting to the Root Cause
  • Generating Options
  • Building and Executing a Solution
Week Two: Business Skills Development 1Understanding Organisations and Organisational Behaviour – 1 Day
  • What is an Organisation?
  • Corporate Culture
  • Organizational Behaviour
  • Enhancing Personal Credibility
  • Enhancing Organisational Credibility
Embracing and Leading Change – 2 Days
  • Why Change?
  • Challenging your Comfort Zone
  • What's in it for Me?
  • Letting go
  • Seizing the Opportunity
  • Leading the Change
  • Celebrate
Creative Thinking & Problem Solving – 2 Days
  • Insights into Creativity - Principles of Creativity
  • Information Gathering
  • Problem Definition
  • Brainstorming
  • Generating Solutions
  • Planning Your Next Steps
Week Three: Business Skills Development 2Essentials of Customer Service – 2 Days
  • External Customers vs. Internal Customers
  • What does 'customer service excellence' means to your customers?
  • Emotional Literacy: “How do my feelings affect my customer?”
  • Focused Listening
  • Asking Questions
  • How to Deal with the Types of Internal Customers
  • Frameworks and Frames of Reference
  • Delivering what we Promise and More
Fundamentals of Business Etiquette – 1 Day
  • Understanding Etiquette
  • The Meet and Greet and Networking for Success
  • Business Email Etiquette
  • Phone Etiquette
  • The Written Letter
  • Dressing for Success
  • International Etiquette
Making Meetings Work – 1 Day
  • Preparing for a meeting: The Basics for Effective Meetings
  • The Best and the Worst of Meetings
  • Setting the Stage for Success
  • Meetings Process and Content
  • Your role as a meeting attendee and how to convert boring lengthy meetings into productive ones
  • How to Control a Meeting
Stress Management Techniques – 1 Day
  • The principles of Fight or Flight
  • Causes of Stress
  • Types of Stressors
  • Symptoms and Effects of Stress
  • “I Perform Better Under Pressure” vs. “I Perform Better Under Stress??”
  • Taking Care of Yourself: Proper Diet, Exercise & Sleep
  • Leading a Balanced Work-Life
Week Four: Business CommunicationPresentation Skills – 2 Days
  • Understanding Your Audience
  • Making Your Listeners/Readers Hear You
  • Key Themes and Sentences
  • Organisation Methods
  • Beginnings and Endings
Fundamentals of Business & Report Writing – 3 Days
  • The 7Cs of Communication
  • How to use words, sentences and paragraphs
  • Punctuation and capitalisation
  • Planning to Write
  • Tips for Proof Reading and Editing
  • Effective Email Writing
  • Reports that Work
Week Five: Administration SkillsGetting Organised for Peak Performance – 1 Day
  • The Power of Change
  • Prioritising –Time Matrix
  • Setting a Ritual
  • Planning and Scheduling Yourself and Keeping on Top of Tasks
  • Tracking New Tasks and Projects
  • Organising your Workspace and Files
  • Managing Your Workload
Mastering MS Outlook – 1Day
  • Create and send messages
  • Configure Reading Pane behavior
  • Save, update and print contact information
  • Schedule appointments, events and meetings
  • Use of Outlook Calendar
  • Create, Update, Assign and Manage Tasks
Mastering MS Word – 1Day
  • Working with Text
  • Reviewing, Saving, Sharing, and Printing
  • Adding Graphics and Tables
  • Adding Tables of Contents
  • Using Themes, Backgrounds and Watermarks
  • Inserting Footnotes, Hyperlinks, Bookmarks
  • Using Mail Merge
  • Embedding Charts and Tables
Mastering MS Excel – 1 Day
  • Setting Up a Workbook
  • Working with Data and Excel Tables
  • Performing Calculations on Data
  • Changing Formatting and Appearance
  • Using Filters and PivotTables
  • Creating Charts and Graphics
  • Printing, Saving and Sharing Workbooks
  • Automating Repetitive Tasks by Using Macros
Mastering MS PowerPoint – 1Day
  • Creating and Saving Presentations
  • Visually Enhancing Presentations
  • Adding Images
  • Using Multimedia and Animations
  • Using Advanced Slide Show Tools
  • Collaborating and Sharing Presentations
Week Six: Business Technical SkillsIntroduction to Project Management – 2 Days
  • Introduction to Project Management background and importance
  • Overview of PM key concepts
  • Project Manager Skills and Titles
  • The Project Triangle: Viewing Projects in Terms of Time, Cost and Scope
  • Introduction to Project Initiation
  • Introduction to Planning and Preparation
  • Introduction  to Monitoring and Control
  • Introduction to Risk Management
  • Introduction Project Close-out
Finance for Non-finance Professionals (Simulation Programme) – 3 Days
  • Basic financial statements and their management uses: Income Statement (P&L) and Balance Sheet
  • How market conditions impact business decisions
  • The difference between cash and profit
  • Fixed and variable costs
  • Cost structure and capacity utilisation
  • Budgets and cash flow forecasts
  • The impact of inventory build-up
  • The need to control working capital
  • Ratios as metrics for management (ROA, ROI)
  • The specific financial metrics used by your company to gauge performance, and why they are used
  • Effects of strategy changes.


  • “I believe this program will be very useful in managing my relationships in the office, and in planning my future as well as being more emotionally intelligent.”
  • “This program has helped me have a clearer picture of my goals and future and how I can develop myself further to succeed in the workplace."
  • “Learned a lot of things about myself which I didn’t know before and feel more confident now about my abilities and future."
  • “Best training ever."

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